Insights from the Field
Practical learnings, perspectives, and real-world experiences on
improving processes, training teams, and building systems that work.
All posts
“We have an SOP for that.” We did too. They didn’t match.
There’s a particular kind of compliance risk that doesn’t show up on a dashboard. It doesn’t trigger an alert. It lives quietly
How to become a useful idiot
Raise your hand if you’ve ever felt personally victimized by the AI drivel clogging up your social media feeds. Whether it’s bizarre
Your product manager knows this software intimately. That’s exactly why they shouldn’t train your team.
Software rollouts follow a remarkably consistent arc. The platform gets selected. A champion emerges, often the product manager, operations lead, or whoever
Your trainer is in Phoenix. Your team is in five countries. Now what?
There’s a version of workforce training that assumes a few things: everyone is in the same place, or at least the same
Why no one uses your documentation (and how to fix it)
By Sarah Burgen — Instructive Edge Let’s be direct about something. A lot of companies don’t actually have a documentation problem. They
If You Got Hit by a Bus Tomorrow…Would Your Team Be Okay?
It’s a question no one really likes to think about, but it’s one every organization should be able to answer: If one
